Refunds.
We're unable to offer refunds without proof of damage (a video of you opening the package) or a confirmed lost package as per our 60-day policy.
Returns.
As a small business, your satisfaction genuinely matters to us. If a piece isn't quite what you were hoping for, you're welcome to return it — but if the return isn't due to a defect or an error on our part, a return shipping fee will apply. We hope you understand that as a small, handmade brand, we're not able to absorb the cost of every return shipment ourselves. If you think you may want to return your purchase, please keep this fee in mind before ordering.
Customer care.
We're only reachable via email, and we always aim to respond with warmth and respect — we simply ask for the same from you. Rude or disrespectful messages will result in being blocked. As a small business, we're not online 24/7, so please allow 24 hours or a little more for a reply. Thank you for your patience and understanding!
Hope that helped! Feel free to reach out anytime with questions or concerns.